Going live is not the finish line. It’s where organizations begin to realize the value of their ERP investment. Success requires ongoing optimization, continuous alignment to business priorities, and a roadmap that evolves as your organization does. A strong Application Managed Services (AMS) model helps maintain, enhance, and scale your ERP environment while maximizing return on investment over the long term.
TEKLEIGH’s Application Managed Services combine operational support with strategic guidance, release management, security administration, and continuous improvement. Through a dedicated team that understands your business and remains engaged over time, we help keep your ERP environment performing today while preparing for tomorrow.
TEKLEIGH helps organizations optimize, enhance, and evolve the ERP environments they depend on every day – bringing deep expertise across a broad range of enterprise platforms. We are a certified Workday services partner and a certified Oracle partner.
Who Benefits from AMS:
Organizations Transitioning from Implementation to Operations.
The period immediately following go-live is critical to long-term success. As users adopt new processes and the organization begins operating in the live environment, opportunities for optimization, enhancement, and stabilization often emerge. Whether Techley led the implementation or another partner did, we help organizations navigate the transition, accelerate value realization, and establish a foundation for long-term success.
Organizations seeking additional capacity or specialized expertise.
Many organizations have a strong internal ERP team but need additional support to keep pace with business demands, new initiatives, and evolving platform capabilities. TEKLEIGH provides flexible capacity and deep functional and technical expertise, helping clients optimize their ERP environment while enabling internal teams to focus on strategic priorities.
Our Expertise and Focus:
As a Certified Workday and Oracle partner, TEKLEIGH supports the full ERP operating lifecycle – helping organizations optimize, enhance, and evolve their environment over time:
- Proactive Monitoring & Support – Ongoing monitoring of integrations, security, access controls, and system health to identify and address issues before they impact the business.
- Release & Change Management – Assessing release impacts, testing new functionality, and helping organizations adopt updates with confidence and minimal disruption.
- Strategic Advisory & Roadmap Planning – Aligning platform capabilities with business priorities through roadmap development, module expansion (HCM, Finance, Payroll, Time Tracking, Benefits, and more), and continuous improvement as your organization grows.
- Configuration & Optimization – Enhancing business processes, security system configurations, and reporting to improve efficiency, user experience, and long-term value.
- Knowledge Transfer & Enablement – Equipping internal teams with the training, documentation, and expertise needed to confidently manage and evolve the platform.
- Capacity & Operational Support – Extending your team during periods of growth, transition, staffing changes, or increased demand to maintain business continuity.
- Projects & Enhancements – Supporting new module deployments, organizational initiatives, system expansions, and major enhancement efforts as business needs evolve.
How we work:
- Right-sized to your needs. We begin by assessing your ERP environment, support model, and business priorities. From there, we design an engagement aligned to your needs, roadmap, and expected level of support – not a predefined service tier. Once we’ve determined the amount of hours to support your organization, we assemble the skillsets that align to your areas of need. Our customers receive dedicated support with flexible access to HCM, Payroll, Financials, Procurement, and Reporting – plus niche modules, all in a committed block of hours per month.
- A dedicated team from Day One. You work with a dedicated team that learns your business, ERP environment, and priorities over time. Consistent engagement creates continuity, accelerates issue resolution, and strengthens long-term outcomes.
- Weekly reporting, full transparency. Regular status reporting provides visibility into completed work, active initiatives, upcoming priorities, and support activity. You always have a clear understanding of progress, priorities, and the value being delivered.
- Roadmap-driven support. ERP platforms continue to evolve through regular releases, new capabilities, and changing business requirements. We help align ongoing support, enhancements, and platform updates to a roadmap that supports your organization’s long-term objectives.
What’s different about TEKLEIGH
You work with a dedicated team that learns your business, ERP environment, and priorities over time. The continuity creates faster resolution, stronger recommendations, and a better client experience.
Go-live is where many of the real opportunities and challenges emerge. We help organizations stabilize operations, optimize configurations, accelerate adoption, and continuously improve the ERP environment as business needs evolve.
Our consultants understand the processes behind the configuration. We help organizations make decisions that support operational goals, improve user experience, and position the platform to scale as the business evolves.
Knowledge transfer is built into the engagement. Our goal is to strengthen your team’s capabilities, provide support where it’s needed most, and help you build long-term self-sufficiency.
See it in Practice
A pharmaceutical company needed AMS that didn’t just keep the lights on after go-live — it needed a partner who could keep optimizing, upgrading, and enhancing Workday as the business grew. In their words, working with us was “like having an extra expert on our team.”
A Real AMS Example
A hospitality client brought us in to fix and streamline a Workday implementation that wasn’t where it needed to be. We got it to a better place — and expedited their team’s learning along the way.
Discover What’s Possible With TEKLEIGH.
Let’s Talk About Maximizing Your ERP Investment
Whether you’re optimizing support, planning enhancements, or preparing for future growth, we’ll provide practical guidance and objective recommendations focused on maximizing the value of your ERP investment.